Privacy Policy

ScanDBX Corporation respects your right to privacy, and we believe any information you provide to us should be protected from disclosure to others. We have prepared this Statement of Privacy to inform you as to how we gather information on our web site, how we manage and safeguard your information, to whom we distribute this information, and under what circumstances the information is distributed.

This statement of privacy is effective as of February 16, 2005.

Collection of Personal Information

In general, you can visit ScanDBX’s web site without telling us who you are or revealing any personal information about yourself. However, certain pages on our web site request personal information from you. The requested information typically includes contact information such as name, address, telephone number and email address. Revealing personal information is completely voluntary and the user therefore has the choice whether or not to disclose this information.

Use of Personal Information

The personal information that you reveal will be used to fulfill your request. In addition, ScanDBX may use this information to send you the ScanDBX newsletter or information on ScanDBX products and services. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Opt-out section.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site. In addition, ScanDBX may disclose personal information if it believes in good faith that such action is necessary to protect the personal safety of users of ScanDBX, its web sites, or the public.


ScanDBX may use cookies on its website. A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You will remain anonymous unless you otherwise provide ScanDBX with any personal information. The cookies are used primarily to enhance your usage of the web site. Links to web sites outside of ours may contain cookies that ScanDBX does not control.

Log Files

Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called Webtrendslive that uses log files to analyze user movement.


Users who no longer wish to receive communications from ScanDBX may opt-out of receiving these communications by replying with "unsubscribe" in the subject line of the email. Users may also opt-out of these communications by sending an email to [email protected] specifying that you no longer want to receive communications from ScanDBX.


This web site contains links to other sites. Please be aware that we, ScanDBX, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.


ScanDBX takes reasonable measures to protect your personal information. When you submit personal information via the web site, your personal information is protected both online and off-line from loss, misuse, unauthorized access or disclosure. All pages of the ScanDBX website which collect personal information are protected with SSL encryption. Your personal information is not shared outside the company without your permission, except under the conditions explained above. ScanDBX does not rent or sell personal information to third parties.

Antipiracy Measures

Due to the rampant problem with software piracy, our software contains functionality for the detection of suspected pirated license keys. We also use a software activation system that transmits/receives licensing information over the Internet.

By using this software, you are consenting to allow the software to send information to ScanDBX Corporation under these circumstances, and you agree to not hold ScanDBX Corporation responsible for the use of any or all of this information by ScanDBX Corporation or any third party.

Correcting/Updating/Deleting/Deactivating Personal Information

If your personal information changes, or if you no longer desire communications from ScanDBX, you can correct, update, delete or deactivate your personal information by sending an email to [email protected].

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes To The Statement of Privacy

If we decide to change our Statement of Privacy, we will:

  • post those changes to the Statement of Privacy,
  • post thest changes to the home page, and
  • alert all our customers via email
so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Us

If users have any questions about the security at our web site, users can send an email to [email protected]

BBB OnLine Privacy Program

Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the program's strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at:

All BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit


Returns and Refunds


We do not provide technical support or product refunds to customers using ScanDBX for Windows 95, 98, or ME. Due to the fragile and problematic nature of these operating systems, use of ScanDBX on these operating systems is at your own risk. While we have tested ScanDBX on these operating systems and it usually works well, we are not able to provide technical support or product refunds to customers using ScanDBX on those operating systems.

ScanDBX Corporation has done extensive testing of its products, however, some Outlook Express problems are impossible for any software to repair. For example, you may have physical hardware problems, corrupted system files, or insufficient disk space for basic program operation. You could also permanently lose data as a result of viruses, Microsoft service packs, failed data compactions or power loss while updating files. Fundamentally, if the data is no longer on your hard disk, there is no way the data can be recovered. That said, most data loss scenarios are not so grim and ScanDBX is normally capable of recovering most, if not all of your data.

While we try to immediately fix all problems that are detected by the program, there are situations where ScanDBX will point you to a Microsoft Knowledge Base article. These articles sometimes link to needed downloadable files or information on how to reinstall Outlook Express. Although we would like to provide you with the files you need directly, only Microsoft is authorized to provide the original files necessary to repair its applications (3rd parties are prohibited from providing these files).

If ScanDBX does not resolve your problem, we would still like to work with you (via email) - to improve our product and make it possible for you to get Outlook Express working again, and to recover all the email that can be possibly recovered.

ScanDBX Corporation does not accept product returns. All sales are final.

Product Delivery

Product Orders

Online purchases of ScanDBX are processed immediately on-line. If you are unable to process your order via our web site, please contact us by phone at:310-300-3599 (8:00AM-5:00PM PST) or email us at: [email protected] (24 hours), and we will manually process your order.

Once your on-line purchase is approved, a personal serial number for ScanDBX will be viewable on your web receipt. Each time you start ScanDBX you will be prompted to either run in demo mode, or enter the serial number on your receipt. Once the serial number has been entered and verified by our license servers your copy will be activated in full commercial mode and you will no longer be asked for a serial number.

A second copy of the web receipt will be emailed to you at the email address you specify in your order. ScanDBX Corporation is not responsible for lost serial numbers caused by invalid or unreachable email addresses.

Downloads and Delivery

The current version of the ScanDBX application can be downloaded at: