Click here to download ScanDBX.  The only Microsoft Certified tool to repair Outlook Express
Common Outlook Express Help Links

Video Library of Outlook Express Repair Procedures using ScanDBX

Frequently Asked Questions about Outlook Express Repair (FAQ)

Solving Product Registration Problems

Error Message Lookup Video

Links to Outlook Express Support Sites

Online Product Documentation.

Windows 95, 98, and ME

We do not provide technical support or product refunds to customers using ScanDBX for Windows 95, 98, or ME. Due to the fragile and problematic nature of these operating systems, use of ScanDBX on these operating systems is at your own risk. While we have tested ScanDBX on these operating systems and it usually works well, we are not able to provide technical support or product refunds to customers using ScanDBX on those operating systems.

Email Technical Support

We recognize that getting your email back is important to you. If you can't find an answer to your problem in our online help, please submit an email support request to us.

You can submit your request through our browser-based Support Form, or you can directly email us.

The ScanDBX Support Team operates 9-5, Monday through Friday, Pacific Time (U.S.), except for holidays. Most support requests are answered in 24 to 48 hours. Support is provided via email only. No product phone support is provided.

Advanced Support: Desktop Sharing

In some cases it may be necessary for our technical support to connect to your desktop over the Internet to diagnose a problem. Such connections are made with your expressed permission while you are at the machine being diagnosed and repaired.

Our desktop sharing software requires that your machine have the Microsoft Java Virtual Machine (JVM) installed. You will also need to disable any instances of the Sun JVM.

Desktop sharing is performed using Internet Explorer as the primary browser.

Please review the following video and configure your system as shown prior to our sending you a link via email for collaboration.

System Preparation Video for Desktop Sharing

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The only Outlook Express product that is Microsoft Certified!

ScanDBX is the only product that can fix Outlook Express that is Microsoft Logo Certified for Windows ME, 98, NT, W2K, and XP.

ScanDBX is the only Outlook Express repair tool that carries the Designed for Microsoft Windows logo.

ScanDBX Corporation is the only Microsoft Certified Partner dedicated to supporting Outlook Express.

ScanDBX Corporation is the only company with a product that can fix Outlook Express that is also a Microsoft Certified Partner.  Being a Microsoft Partner is our commitment to produce and support the highest quality products for Outlook Express.

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