Common Outlook Express Help Links
Video Library of Outlook Express Repair Procedures using ScanDBX
Frequently Asked Questions about Outlook Express Repair (FAQ)
Solving Product Registration Problems
Error Message Lookup Video
Links to Outlook Express Support Sites
Online Product Documentation.
Windows 95, 98, and ME
We do not provide technical support or product refunds to customers using ScanDBX for Windows 95, 98, or ME. Due to the fragile and
problematic nature of these operating systems, use of ScanDBX on these operating systems is at your own risk. While we have tested ScanDBX
on these operating systems and it usually works well, we are not able to provide technical support or product refunds to customers using
ScanDBX on those operating systems.
Email Technical Support
We recognize that getting your email back is important to you. If you can't find an answer to your problem in our online help,
please submit an email support request to us.
You can submit your request through our browser-based Support Form, or you
can directly email us.
The ScanDBX Support Team operates 9-5, Monday through Friday, Pacific Time (U.S.), except for holidays. Most support requests
are answered in 24 to 48 hours. Support is provided via email only. No product phone support is provided.
Advanced Support: Desktop Sharing
In some cases it may be necessary for our technical support to connect to your desktop over the Internet to diagnose a problem.
Such connections are made with your expressed permission while you are at the machine being diagnosed and repaired.
Our desktop sharing software requires that your machine have the Microsoft Java Virtual Machine (JVM) installed. You will also need to disable any instances of the Sun JVM.
Desktop sharing is performed using Internet Explorer as the primary browser.
Please review the following video and configure your system as shown prior to our sending you a link via email for collaboration.
System Preparation Video for Desktop Sharing