Click here to download ScanDBX.  The only Microsoft Certified tool to repair Outlook Express

Video demonstrations on how to repair Outlook Express

See how to use ScanDBX to repair damaged Outlook Express files, account settings, registry settings, and more!

Activating and registering your copy of ScanDBX How to activate / register ScanDBX if you have a serial number

Having problems getting ScanDBX registered? Watch this quick video walk-through on registration.

Newly installed (or updated) firewall or privacy protection software can block access to the registration process of ScanDBX, and can also interfere with the proper operation of Outlook Express. Removing (disabling generally does not work) this third-party software (rebooting is mandatory) and enabling the built-in Microsoft firewall may resolve this situation.

There are also cases of bad firmware or firmware updates to hardware routers that can cause this same problem with ScanDBX and Outlook Express.

Look up and fix your Outlook Express error message Using ScanDBX to look up and fix your Outlook Express error message

See how ScanDBX can be used to identify the exact problem Outlook Express is experiencing and fix it automatically!

Updated: 08/23/2006

Exporting <em>all</em> of the contents of damaged or backed-up DBX files to individual EML emails Exporting the contents of damaged or backed-up DBX files to individual EML emails

See how ScanDBX can be used to export every email that exists in your Outlook Express files to your hard disk. You can then drag-and-drop these emails into Outlook Express, or double-click them to read them.

You can also reach the email export tool through the "Advanced" menu in ScanDBX!

Exporting selected folders (DBX files) to EML emails (for drag and drop reimport) Exporting selected folders (DBX files) to EML emails (for drag and drop reimport)

See how ScanDBX can be used to export or recover the email from one or more Outlook Express files (folders also called DBX files)into a set of EML files that each represent an email in the original Outlook Express folders. You can then drag-and-drop these emails (EML files) into Outlook Express folders (in the Outlook Express program), or double-click the exported EML files to read them.

New: 08/23/2006

Dragging and dropping exported emails back into Outlook Express Dragging and dropping exported emails (EML) back into Outlook Express

After ScanDBX has exported your emails to your hard disk, you can drag-and-drop them back into Outlook Express.

Seeing what can be recovered from compaction in Outlook Express Seeing what can be recovered from compaction in Outlook Express

After Outlook Express has compacted your files, emails may be missing or damaged. You can check these files to find out what kind of data remains in them before running ScanDBX.

Importing email files from another disk Importing email files from another disk

If you have Outlook Express email files on a backup CDROM or located on other hard disks and want to import the messages to a new folder (or existing folder) within Outlook Express (and remove duplicates), this video shows the whole process.

Updated: 08/23/2006

Viewing Recovered EML Files Viewing Recovered EML Files
Restoring Associations to EML Files Restoring Associations to EML Files

ScanDBX can convert the emails stored in your DBX files into individual files that contain each message (EML file). Normally, when you double-click on an EML file, Outlook Express will open the message in its own window. If your file associations are broken on your system, then nothing will happen. This video also shows you how to reassociate EML files with Outlook Express.

Delete Scratch Files used by Outlook Express Delete Scratch Files used by Outlook Express

Delete Corrupted DBX Files Delete Corrupted DBX Files

If you have an email that is stuck in the outbox and keeps being sent over and over again, or you cannot delete messages from your folders, this procedure will correct the problem. If your problem is the same set of messages being received repeatedly, please use Duplicate Remover option in the Advanced menu.

Restoring a backup with ScanDBX to restore your Outlook Express to a previous state Restoring a backup with ScanDBX to restore your Outlook Express to a previous state

ScanDBX makes backups before it does anything. This means that you can always restore your system to the state before you run ScanDBX. You can use the "original_backup" backup to restore your system to the state it was in before you EVER ran ScanDBX.

How to check if there is any data in your dbx files to be recovered How to check if there is any data in your dbx files to be recovered

When Outlook Express performs a bad compaction, it sometimes zeros out all of the data in the file without reducing the size of the file. While ScanDBX can fix the file damaged by compaction, there is no data to recover. This video let's you take a peek at your DBX files via ScanDBX and Notepad to see if there is anything to recover.

If another repair tool for Outlook Express tells you that they can recover your email after a bad compaction by Outlook Express, you are well advised to be very cautious about accepting this claim especially after viewing this video and finding nothing in the dbx file(s) on your system.

Testing your network connections with ScanDBX Testing your network connections with ScanDBX

Problems with Outlook Express can actually be caused by network failures. These network failures are often caused by malfunctioning or misconfigured firewall or antivirus software.

ScanDBX can test your network configurations to see if any problems can be found. Since ScanDBX tests these connections by attempting to communicate with server addresses that are known to work, it can easily find problems caused by misconfigured software on your computer or home network.

View this video to learn how to solve Outlook Express problems: cannot relay - error 550, authentication error, can only send email to myself. How to fix relay (error 550), authentication, email sending errors in Outlook Express

Some ISPs will not allow you to use SMTP servers supplied by other ISPs. Any attempt to send with a foreign ISP will be intercepted and blocked unless you provide a server name and credentials for your home ISP. This video will show how to set the SMTP authentication and server for your ISP.

The most frustrating thing about this problem is that one day everything is working, and the next you cannot send email with some of your email accounts (receiving email still works). This problem is the result of your ISP attempting to block spammers from sending email from compromised (infected) machines. This can also occur if your ISP is sold or uses the services of a mega-ISP such as AOL or Earthlink. In this case, they take over the servers and security of your home ISP and institute blocks to your previously accessible servers.

View this video to learn how to recreate a missing desktop shortcut to Outlook Express. How to recreate a missing desktop shortcut to Outlook Express

If you can no longer find a shortcut to Outlook Express on your desktop, this video will show you how to recreate it using Windows Explorer and a few drag and drop operations.

When nothing else works, you need to determine if the problems is with the Outlook Express installation or with corrupted and unrepairable DBX files. How to determine if your problem is with corrupted Outlook Express program files or corrupted email data files

If ScanDBX cannot repair your Outlook Express and you continue to get MSOE.DLL and MSOERES.DLL errors, and deleting the scratch files does not restore functionality, you need to find out if the problem is with your Outlook Express installation or Outlook Express files. This video shows you how to determine why Outlook Express cannot start.

By the way, if you have files that ScanDBX cannot repair, our developers would like to examine them so that we can improve our repair engine (contact [email protected] for details). Of course, we will give you back any email that we are able to recover from these files, and there is no additional charge for this service.

How to send a bug report to us Send Bug Report

ScanDBX did not work completely and need more help? This video shows you how to send a log of what ScanDBX has done, and allows our technical support staff to provide added assistance.

Screenshots of ScanDBX in action

Click here to view our library of full-size screenshots.

The only Outlook Express product that is Microsoft Certified!

ScanDBX is the only product that can fix Outlook Express that is Microsoft Logo Certified for Windows ME, 98, NT, W2K, and XP.

ScanDBX is the only Outlook Express repair tool that carries the Designed for Microsoft Windows logo.

ScanDBX Corporation is the only Microsoft Certified Partner dedicated to supporting Outlook Express.

ScanDBX Corporation is the only company with a product that can fix Outlook Express that is also a Microsoft Certified Partner.  Being a Microsoft Partner is our commitment to produce and support the highest quality products for Outlook Express.

Still have questions?

There's a lot inside ScanDBX! Want to know what kinds of problems it fixes? Want to see what's changed in the most recent release? Looking for the status of your particular problem? Check out the Revision History and the Frequently Asked Questions for more.


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